Our service team solves your problems
Service for your testing and measurement devices: maintenance, repair, and technical support
Reliable technologies require regular service to remain reliable. At Esders, we handle the maintenance, functional testing, calibration, and repair of your equipment. Depending on your needs, service is provided at our facility in Haselünne, through our mobile service at your location, or our technical support team works with you directly to resolve issues.
In-house service
Current service turnaround times
If you book an appointment in advance, you will usually receive your device back within a week following servicing or repair. Our daily updated turnaround times show you the average number of working days a device spends at our facility, from receipt to dispatch.
Current service turnaround times
4,0
days with an appointment
8,9
days without an appointment
Service turnaround time with the Full Service
Service turnaround time with an appointment
Service turnaround time without an appointment
How do I request an appointment in Esders Connect?
Make the most of the benefits of Esders Connect.
Full Service for predictable costs and high equipment availability
If you no longer wish to organise every maintenance job and repair individually: with our Full Service, you can also secure maintenance, repairs and other services on a long-term basis and reduce your internal workload.
Mobile measuring device service in Germany and Europe
Not every device needs to be sent to Haselünne for maintenance and servicing. Our mobile service team will come directly to you in fully equipped service vehicles.
What is required for the mobile service?
To carry out the work, our service engineers require a suitable parking space for the service vehicle and a 230-volt power connection.
Please contact us to discuss which service work can be carried out directly at your premises.
Functional checks in accordance with T 021 & T 023
As a specialist provider of mobile calibration services for gas detection equipment, we offer our customers the highest level of safety directly on site.
A fundamental part of this is carrying out functional checks twice a year in accordance with the requirements of T 021 & T 023 (DGUV Information 213-057 & DGUV Information 213-056).
In this way, we minimise your downtime and ensure that your gas detection equipment operates in full compliance with legal requirements and is safe to use at all times.
- Comprehensive visual inspection: Checking the equipment for mechanical integrity, contamination of filters/sensors and correct gas supply.
- Quick gas test & alarm check: Triggering and checking the audible, visual and vibrating alarms.
- Professional functional testing & calibration: Exposed to certified test gases. In the event of deviations, we calibrate the equipment immediately in accordance with the manufacturer’s specifications.
- Legally compliant documentation: Preparation of a comprehensive test report as evidence for your risk assessment and operational safety.
Ask our mobile service team about the options available at your site.
Contact us by telephone or email
If you would like to arrange an appointment for our service or mobile service, you can contact us as follows:
| info | The best times to contact us are: | |
| Monday - Thursday: | 08:00 - 17:00 Uhr |
| Friday: | 08:00 - 15:00 Uhr |
Technical Support
For us, customer support means working with you to resolve the issue.
If a measurement cannot be carried out as intended, your device displays an error message, or you have questions about how to use it, our Technical Support team is here to help with any queries you may have regarding your Esders devices. Our team handles fault and error reports and provides assistance with any operational difficulties. This enables us to resolve many issues quickly and effectively.
Our technical support specialists
Accredited pressure calibration in our DAkkS laboratory
Good to know
Do you have any further questions about our service options? If so, we hope our FAQs on maintenance, repairs and equipment servicing will help you find the answers to some of them.
How can I book my Esders device in for servicing?
You can book your device in for servicing via Esders Connect. Alternatively, you can contact the service booking team by telephone or email.
Where do you provide your services?
We offer our services throughout Europe, combining the work of our mobile teams with collaboration with local partners. Please contact us for more information on the options available.
What is the difference between in-house servicing and mobile servicing?
With in-house servicing, you send your device to our service centre in Haselünne. With mobile servicing, our service engineers come to your premises in a fully equipped service vehicle.
When should I contact technical support?
Technical support can help you with questions about how to use the device, difficulties in operating it, error messages, malfunctions and breakdowns.
How long does a service or repair take?
The time taken depends on the appointment arranged and the work required. If you book an appointment in advance, you will usually receive your device back within a week following the service or repair. You can find the current turnaround times directly on this page.
What is the difference between the standard service and the Full Service?
With the standard service, you commission individual maintenance or repair services. The Full Service bundles agreed services into a long-term contract with predictable monthly costs.