Menu
Privacy Settings
By visiting our online presences in social networks

By visiting our online presences in social networks your personal datat is also processed there by the respective provider. Bitte beachten Sie, dass Sie genauen Umfang, Please note that the exact scope, purpose, legal basis, storage period and your rights with regard to these processing procedures of your personal data must also be taken from the details of the respective provider.

Due to the integration of services of third parties

Due to the integration of services of third parties on our website, personal data of you could be processed by the respective provider. Please note that in this case you must also refer to the information provided by the respective provider regarding the scope, purpose, legal basis, storage period and your rights regarding these processing procedures of your personal data.

Accept Decline Open externally

Cybersecurity

EU Cyber Resilience Act

Information Security & Vulnerability Management

The security of our measuring devices, networked systems and software solutions is our top priority. With the entry into force of the European Cyber Resilience Act (CRA), manufacturers of digital and networked products are obliged to ensure cybersecurity throughout the entire product lifecycle. A key component of this regulation is the establishment of a structured process for vulnerability management, as well as the provision of a direct point of contact for the coordinated disclosure of security vulnerabilities (Coordinated Vulnerability Disclosure).

To meet this requirement, we offer security researchers, customers and partners a reliable channel through which to report potential security risks to our security team in a structured and confidential manner.

Purpose of this contact point: What should be reported here

This reporting channel is intended solely for receiving and processing reports of security vulnerabilities in our products.

  • Measuring devices & hardware: Vulnerabilities in firmware, industrial communication protocols, hardware interfaces or physical access controls of networked components
  • Software & apps: Security-related faults in our desktop applications, mobile apps, cloud services, APIs or web interfaces
  • Architecture & Authentication: Ways to circumvent access restrictions, faulty authentication or encryption procedures, and risks relating to denial-of-service (DoS) attacks

Important note regarding scope:

This email address does not replace our regular technical customer support service. For standard support enquiries, questions regarding usage, complaints or functional errors not relating to IT security, please continue to contact our IT support team.

Report a vulnerability

Please send security reports by email to: edv@esders.de

To enable us to analyse and reproduce your report as quickly as possible, please include the following details in your message:

  1. Affected product: Exact model name, hardware revision, serial number (if applicable) and software or firmware version
  2. Type of vulnerability: Brief classification
  3. Steps to reproduce: Clear description
  4. Severity assessment: Your assessment of the risk or exploitability
  5. Contact details: Information for us to contact you regarding any queries and to coordinate the publication at a later stage
Contact us now

Our procedure (Coordinated Vulnerability Disclosure)

We treat all reports received as confidential and in accordance with the principles of responsible vulnerability management.

  • Confirmation of receipt: You will receive confirmation of receipt of your report within 3 working days.
  • Verification & Remediation: Our security team analyses the findings and develops appropriate remedial measures (e.g. firmware updates, patches or workarounds) as quickly as possible.
  • Cooperation: We maintain a transparent dialogue with the reporting party and aim for a coordinated disclosure as soon as effective protective measures are available for our users.
  • Legal protection: We will not take legal action against individuals who investigate vulnerabilities in good faith and in accordance with ethical research principles, cause no harm, and confidentially report their findings to us in advance.
keyboard_arrow_up